Virtual Patient Coordinator

Responsibilities

• Provides in-visit ISE support to facilitate all needed administrative tasks to perform compliant initial visit.
• Provides flexible coverage across designated virtual service landscape.
• Facilitates effective ISE conversion across the coverage landscape.
• Works closely with the clinical and admin team to maintain consistent communication on patient needs.
• Performs tasks in EMR, Insync, Genie and Touchstone that support the business needs.
• Responsible for point of service (e.g. copay) collection.
• Provides robust communication to patients and clinical staff as needed.
• Acts as a patient liaison for their Telehealth experience.
• Escalates tech issues to tech support when needed.

Qualifications

• Minimum Education Required: Associate degree in related field; or High School diploma and 2 or more years in a healthcare support role.
• Preferred: Minimum Experience Required: 1+ year of healthcare support service experience.
• Preferred: 3 years of healthcare support services.
• Previous administrative experience.
• Previous customer service experience.
• Knowledge Skills And Abilities:
• Work with integrity, managing care responsibility and in compliance with state practice acts and payer requirements.
• Strong and effective communication, adaptability, teamwork, and problem-solving skills for delivery of customer experience and engagement with other team members.
• Confident with basic technology including email, Microsoft Teams, Zoom, Excel, etc.
• Basic technology troubleshooting with computer and software program efficiencies.
• Basic sales ability.
• Bilingual preferred.

Pay

$18.50- $22.00 per hour