Virtual Medical Back Office Coordinator

At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey. Our work reduces emergency visits, improves outcomes, and helps patients live fuller lives. You’ll work alongside passionate Strivers who care deeply about making an impact, show up for one another as One Team, and find ways to elevate the everyday. If you’re looking for meaningful work where your contributions truly matter, you’ll feel right at home at Strive!

Benefits & Perks

• Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support – Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave – Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.

Responsibilities

The Day to Day

• Answer incoming phone calls in a fast-paced/high-volume environment.
• Achieve daily goals consistently as outlined by management.
• Listen actively to patients’ concerns, understand their needs, and provide accurate information.
• Perform registration and insurance verification/updates for patient visits.
• Track member consents of enrolled and engaged members.
• Conduct outreach to established members utilizing ad hoc lists, no-show and canceled reports, and/or assigned panel lists.
• Obtain medical records, process care plans and visit summaries, process and mail member educational materials.
• Complete ongoing training to further skills and development.
• Ensure all member engagements are documented accurately.
• Assist with special projects outside of normal scope of responsibility when necessary.

Requirements

Minimum Qualifications

• 2+ years combined of related education, experience, or certification.
• Internet Connectivity - Minimum speeds: 3.8Mbps/3.0Mbps (up/down); Latency.
• Ability to travel and be on-site to meet business needs.

Qualifications

Preferred Qualifications

• Experience using electronic medical records.
• Bilingual Spanish-speaker.
• Excellent data entry skills.
• Experienced in Microsoft Office (Word, Excel, PowerPoint, etc.).
• Demonstrates excellent customer service skills.
• Works collaboratively with other team members.
• Strong ability to demonstrate empathy, build relationships, and discover patients’ needs.
• Excellent oral/written communication skills to ensure information continuity.

In-office expectation of 3-4 days per week.

Pay

Hourly Range: $22.12 - $25.00. Final compensation will be determined based on location, experience, and qualifications.