Virtual F&I Concierge

About the role

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Responsibilities

• Support the Virtual Finance process by loading deals into the queue, transitioning customers to the Virtual Finance Manager, and reinforcing products and services presented during the transaction process
• Prepare, review, and process vehicle transaction documents to ensure accuracy, completeness, funding eligibility, and compliance with dealership, lender, federal, and state requirements
• Partner with Sales, Accounting, Virtual Finance Managers, dealership leadership, and financial institutions to support timely deal completion, funding resolution, and operational efficiency
• Maintain accurate transaction records and supporting documentation
• Maintain a high level of productivity while ensuring all transactions are completed in a legal, ethical, and policy-compliant manner
• Demonstrate behaviors consistent with the Company’s Values in all interactions with customers, coworkers, and vendors

Qualifications

• Experience in automotive retail operations, including dealership finance, deal processing, documentation, funding, or accounting support
• A strong understanding of vehicle sales documentation, finance contract processing, lender funding requirements, and dealership compliance standards
• Strong communication, organizational, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment
• A high attention to detail and accuracy
• Proficiency with dealership management systems and financial institution integration platforms
• The ability to collaborate effectively across departments while maintaining professionalism in a customer-facing environment

Preferred Experience

• Supporting: Virtual Finance processes
• Dealership accounting operations
• Automotive finance transactions
• Familiarity with lender funding requirements and contract structuring processes