Concierge

Responsibilities

• Greet visitors seeking information about the property.
• Assist residents, family members, and guests with general requests.
• Arrange for tours of the property for individuals making spontaneous visits or those that have made an appointment for the tour.
• Answer telephones, record and channel information.
• Display knowledge of the services and programs and other pertinent information regarding the property.
• Process incoming mail, sort property mail, and distribute mail to mailboxes.
• Maintain reception area in a neat and orderly fashion.
• Perform clerical duties for property staff as directed by supervisor.
• Provide support in the dining room serving resident meals.
• Support the Community’s marketing efforts through positive/friendly interaction during property tours and telephone contact with the public.
• Communicate any observed or suspected resident change of condition to a supervisor immediately.
• Maintain a safe work environment for all staff, residents and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.
• Support a positive and professional image through actions and dress.
• Perform other duties consistent with the position as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Able to read, write, and understand the English language, and be able to follow written or oral instructions.
• Able to make independent decisions when the circumstances warrant such action and to remain calm during emergency situations.
• Able to deal professionally with personnel, residents, family members, visitors, and the general public.
• Knowledgeable of administrative practices, processes, and guidelines.
• Experience using computer software (Microsoft).
• Have patience, professionalism, cheerful disposition and enthusiasm, and be willing to handle residents, staff and visitors, based on whatever maturity level at which they are currently functioning.

Physical Qualifications

• Walk/Stand – must be able to continuously walk and stand.
• Environment Condition – must be able to perform work both inside and outside.
• Sit – sit infrequently.
• Lift – constantly 0-25 pounds.
• Carry – constantly 0-25 pounds.
• Push – constantly 0-25 pounds.
• Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available.
• Bend – must be able to bend at the waist, knees, hips and spine on a frequent basis; may require frequently manipulating weights of 25 pounds or more.
• Squat – must be able to squat on a frequent basis to reach below the knee, may require lifting of 25 pounds or less.
• Twist or rotate – must be able to twist or rotate occasionally at the trunk, hips, knees, and neck, manipulating weights of 25 pounds or more.
• Reach – must be able to reach on a frequent basis. May occasionally reach overhead, requiring manipulation of weight of 10 pounds or less, and below waist manipulating weight of 25 pounds or more.
• Sensory Vision – must be able to read clearly with or without corrective lenses.
• Hear – Must be able to hear telephone, audible alarms, bells and signals related to resident safety with or without hearing devices.
• Speech/Language – must have strong command of English sufficient to read and write and interpret administration information.