Concierge

About the role

The Retreat at Lady's Island is seeking a part-time Concierge to join their team. The Concierge is often the initial contact and first impression that many people have of Phoenix Senior Living. The Concierge is responsible for greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages, and providing an overview of community information to inquiries in support of the Community Engagement Director and Executive Director in the marketing and sales efforts.

Responsibilities

• Customer Experience: Oversees the community entry area for visitors, guests, and residents; extends a warm welcome and greeting; offers and provides beverages to visitors and guests.
• Contacts the Community Engagement Director, Executive Director, or Department Director to meet with prospective residents, families, or visitors and ensures wait times are minimal.
• Greets potential candidates interested in learning more about Phoenix careers and job openings at the community; directs candidates to apply online or captures their information onsite to launch the recruitment process.
• Answers incoming calls and resident calls within two to three rings with the appropriate community greeting message and identification.
• Takes complete messages with pertinent information (name, number, message, time, date) and communicates messages to the intended recipient.
• Offers and provides a community overview to the caller; determines who to forward the caller to and notifies the caller who they are being transferred to; announces the caller to the community associate.
• Manages appointments for residents and family members, such as hairdresser, transportation, and others.
• Sends get-well cards to residents in the community (obtains community leaders' signatures before delivering the card).
• Sends sympathy cards to families and/or responsible parties as needed (obtains community leaders' signatures before delivering the card).
• Assists the Associate Director/HR Designee in the community recruitment process.
• Performs computer data entry and other assigned general administrative duties.
• Monitors the Bistro area for refreshments, cleanliness, music, and ensures a pleasant atmosphere.

Requirements

• High School Diploma or GED required.
• Proven customer service experience and skills.
• Knowledge and experience in the Senior Living Industry preferred.