Concierge

About the Position

The Concierge is responsible for enhancing the overall Resident experience by serving as the first point of contact for a variety of support and administrative needs. This is to be handled in The Sterling Touch® friendly, courteous, helpful, timely and professional manner, resulting in a very high level of Resident satisfaction. A concierge will perform a variety of clerical tasks, coordinate activities, manage requests, distribute correspondence, direct phone calls, and interact with all visitors, guests, residents and fellow team members. The Concierge position is under the direction of the Business Office Manager in accordance with Community's standards, processes, procedures, practices and philosophy.

Qualifications and Requirements

The Concierge must possess the following knowledge, skills and abilities:

• High School Diploma or GED, required.
• Customer service experience in the senior housing field, preferred.
• Ability to read, write and understand the English language in order to communicate with residents, family members, peers, employees, and vendors.
• Ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push, pull and work continuously without sitting for extended periods of time.
• Ability to lift or carry up to 20 pounds and push or pull carts weighing up to 50 pounds.

Benefits

• Generous Paid Time Off (PTO) program offering 120 hours of PTO in the first year, increasing to 160 hours in the second year, and continuing to build with length of service (PTO is earned at lesser rates for part-time staff).
• Affordable insurance options for medical, dental, vision and more.
• 401(k) with a 4% company match on a 5% contribution.
• Automatic life insurance and AD&D coverage for all team members with a robust employee assistance program (EAP).
• Free employee meals (must meet eligibility requirements).
• Grand Spa & Fitness facilities available for use at designated times.