Virtual Business Banker II

About the role

The Virtual Business Banker II (VBB II) is responsible for daily operations, execution and support of inbound/outbound phone-based retention and sales efforts within a phone-based environment. VBB II will focus on retaining and deepening an existing portfolio of complex and high net worth small business owner relationships through cross-selling additional business products and services. The VBB II will build relationships that may lead to sourcing additional products and services through outbound phone activities. They should have an understanding of the complex business cash flow cycle and apply advanced business credit sales skills to the client interaction using an existing multi-touch client contact strategy and sales process. These customers are typically Business Banker customers including complex Business Banker Manager, Senior Manager, and Director portfolios.

Responsibilities

• Responsible for relationship management, retention, and deepening of the assigned book of business as well as acquiring new relationships through assigned leads, referrals, sales campaigns, etc.
• Build and foster a strong team of partners through the interaction model to best support customers (Treasury Management Officer, Merchant Services, Business Card Reps, Market Credit Exec, Sales Support).
• Exhibits the ability to successfully multitask in a virtual setting, while proactively engaging clients and prospects.
• Navigate customer relationship management software, as well as other relevant applications simultaneously.
• Actively utilizes Sales Relationship Management system with calls, pipeline activities, and sales results.
• Maintain a regular calling cadence on clients and leads in order to generate high-quality new deposit, treasury, and lending business to achieve or exceed targets.
• Assess customer needs and recommend alternative products or solutions through defined sales processes.
• Establish rapport with clients and prospects, maintain a clear product and service knowledge skill set to adequately understand the business' operating model, and recommend the appropriate product solution.
• Refer customer to appropriate channel for complex Treasury Management and Merchant Service product needs and follow up to ensure products/accounts are opened and engaged.
• Understand proper problem resolution and refer servicing issues to the appropriate servicing call center or support associate.
• Hold accountability for the execution of risk management/compliance protocols within the sales process and in all client and prospect interactions.
• Adhere to all regulatory requirements as well as internal policies and procedures.
• Collaborate on various special projects or initiatives as assigned.
• Hold self & others accountable for demonstrating Capital One’s values in interactions with peers, customers, direct reports & supervisors.

Qualifications

• At least 2 years of Business Banking experience
• Preferred qualifications include 5+ years Business Banking experience, 1+ year of phone-based sales experience, formal credit training

Pay

Salaries for this role vary by location and can be found in the "Basic Qualifications" section above. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.

Schedule

Not specified