Virtual Business Banker II

General Responsibilities

• Responsible for relationship management, retention, and deepening of the assigned book of business as well as acquiring new relationships through assigned leads, referrals, sales campaigns, etc.
• Build and foster a strong team of partners through the interaction model to best support customers (Treasury Management Officer, Merchant Services, Business Card Reps, Market Credit Exec, Sales Support).
• Exhibits the ability to successfully multitask in a virtual setting, while proactively engaging clients and prospects.
• Efficiently navigate customer relationship management software, as well as other relevant applications simultaneously.
• Actively utilizes Sales Relationship Management system with calls, pipeline activities and sales results.
• Maintains a regular calling cadence on clients and leads in order to generate high quality new deposit, treasury, and lending business to achieve or exceed targets.
• Demonstrates proficient understanding of complex business cash flow cycle, including treasury management, operating cash flow, and business financial statements.
• Affirms customer needs and recommends alternative products or solutions through defined sales processes.
• Effectively establish rapport with clients and prospects, maintain a clear product and service knowledge skill set to adequately understand the business’ operating model, and recommend the appropriate product solution.
• Refers customer to appropriate channel for complex Treasury Management and Merchant Service product needs and follow up to ensure products/accounts are opened and engaged.
• Understands proper problem resolution and refers servicing issues to the appropriate servicing call center or support associate.
• Holds accountability for the execution of risk management / compliance protocols within the sales process and in all client and prospect interactions.
• Adheres to all regulatory requirements as well as internal policies and procedures.
• Collaborate on various special projects or initiatives as assigned.
• Holds self & others accountable for demonstrating Capital One’s values in interactions with peers, customers, direct reports & supervisors.

Basic Qualifications

• At least 2 years of Business Banking experience

Preferred Qualifications

• 5+ years Business Banking experience
• 1+ year of phone based sales experience
• Formal credit training

Pay

Salaries for this role vary by location and can be found in the "Pay" section above. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.