Virtual Business Banker II

About the role

The Virtual Business Banker II (VBB II) is responsible for daily operations, execution and support of inbound/outbound phone-based retention and sales efforts within a virtual environment. The VBB II focuses on retaining and deepening existing complex and high net worth small business owner relationships through cross-selling additional business products and services. They are expected to build relationships that may lead to sourcing additional products and services through outbound phone activities. The VBB II must have a thorough understanding of the complex business cash flow cycle and apply advanced business credit sales skills during client interactions.

Responsibilities

• Manage and deepen the assigned book of business, including acquiring new relationships through assigned leads, referrals, and sales campaigns.
• Build and foster a strong team of partners, including Treasury Management Officers, Merchant Services representatives, Business Card Representatives, Market Credit Executives, and Sales Support personnel.
• Proactively engage clients and prospects, multitasking effectively in a virtual setting.
• Navigate customer relationship management software and other relevant applications simultaneously.
• Utilize Sales Relationship Management system for calls, pipeline activities, and sales results.
• Maintain a regular calling cadence to generate high-quality new deposit, treasury, and lending business, achieving or exceeding targets.
• Assess customer needs and recommend alternative products or solutions through defined sales processes.
• Maintain rapport with clients and prospects, demonstrate a clear understanding of the business' operating model, and recommend appropriate products.
• Refer customers to appropriate channels for Treasury Management and Merchant Service product needs and follow up to ensure products/accounts are opened and engaged.
• Understand and adhere to risk management/compliance protocols within the sales process and in all client and prospect interactions.
• Collaborate on various special projects or initiatives as assigned.
• Demonstrate Capital One’s values in interactions with peers, customers, direct reports, and supervisors.

Qualifications

• At least 2 years of Business Banking experience
• Preferred: 5+ years Business Banking experience, 1+ year of phone-based sales experience, Formal credit training

Pay

Salaries for this role vary by location and can be found in the "Basic Qualifications" section above. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.