VIP Vehicle Exchange Manager

Responsibilities

• Identify Prospects: Proactively approach customers in the service drive to discuss their current vehicle and identify potential sales leads.
• Customer Engagement: Build rapport and establish trust with service customers by understanding their needs and preferences.
• Vehicle Evaluation: Assess the value of customers' current vehicles and explain the benefits of upgrading to a newer model.
• Product Knowledge: Maintain in-depth knowledge of the latest Ford vehicles, including features, benefits, and current promotions.
• Offer Presentation: Present compelling vehicle exchange offers to customers, highlighting the advantages of trading in their current vehicle for a new or certified pre-owned Ford.
• Sales Process Facilitation: Coordinate with the sales team to ensure a smooth transition from service to sales, including test drives, appraisals, and financial discussions.
• Documentation: Accurately document all customer interactions, trade-in evaluations, and sales leads in the dealership's CRM system.
• Follow-Up: Conduct timely follow-ups with service customers to nurture leads and close sales opportunities.
• Collaboration: Work closely with service advisors, sales consultants, and management to maximize customer satisfaction and achieve sales targets.
• Customer Retention: Develop strategies to enhance customer retention and loyalty through exceptional customer service.

Requirements

• Good verbal and written communication skills required
• Minimum of 1 year automotive sales or Internet sales experience preferred
• Proficient with Microsoft Word, Excel, and Outlook
• Time management, prioritization skills, and the ability to multi-task are required
• Must be willing to submit to a drug screen prior to employment
• Must have a clean & valid driver’s license
• Automotive Masterminds Experience is a Plus!

Benefits

• Competitive Pay Plan
• Health & Dental Plan
• 401(k) Retirement Plan
• Paid Vacations
• Clear Promotion Tracks & Flexibility to Grow
• Friendly Working Environment
• State-of-the-art facility with huge inventory!