Rental Vehicle Manager

About the role

Bering Straits Development Company (BSDC) construction division is a full-service general contractor. Their experience includes single and multi-family housing, commercial buildings and industrial construction and renovation. BSDC also has in-house electrical, plumbing and heating systems expertise. BSDC is a Small Disadvantaged Business and a qualified HUBZone small business concern (SBC).

Essential Duties and Responsibilities

• Oversee the day-to-day operational activities of the rental fleet
• Manage the rental vehicle business booking systems and checking in and out of rental vehicles
• Motivate team members and resolve any issues that occur on the job
• Effectively communicate with customers, responding to all customer inquiries and concerns in a professional and friendly manner both on the telephone and in person
• Ensure the highest levels of customer experience for all vehicle renters and guests of Hotel
• Work a variety of scheduled shifts, including mid-shifts, evenings and weekends
• Ensure effective damage reporting to minimize unnecessary repair
• Strong leadership and effective communication skills to motivate and encourage good team work
• Cook up all rental fleet maintenance needs with Maintenance Shop
• Coordinate all rental fleet maintenance needs with Hotel Maintenance
• Operate the Hotel reservation system with taking and making reservations, via phone, email and in person and assisting with checking guests in and out of Hotel
• Must be able to learn and operate both the Rental Vehicle Reservation System and Hotel Reservation System

Qualifications

• Education: Must have a High school diploma. Secondary Education is a plus.
• Experience: Must have a clean driving record and have held a license for at least 2 years
• Physical Requirements: Stamina to handle the physical demands of the job for example: occasional lifting and carrying 40 lbs
• Knowledge, Skills, Abilities, And Other Characteristics: Flexibility to work various shifts, including evenings and weekends; Exhibit the ability to teach, lead and discipline others in a friendly and courteous manner; Ability to multi-task in a fast paced environment; Knowledge of organizational procedures and workflows; Knowledge of customer service practices; Knowledge of data privacy and confidentiality principles; Communication skills (written and verbal); Time management and prioritization; Problem-solving and critical thinking; Interpersonal and teamwork skills; Attention to detail; Maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; Work environmental characteristics; Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; Job is performed in a front desk setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system; Supervisory Responsibilities; DOT Covered/Safety-Sensitive Role Requirements; Additional Qualifying Factors: As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations.