Vehicle Exchange Manager

About the role

South Shore Subaru, a member of the VIP Automotive Group, is seeking an experienced and motivated Vehicle Exchange Manager / Automotive Vehicle Acquisition Manager to lead our vehicle exchange process and help service customers explore their vehicle ownership, trade-in, purchase, and lease options. This is a customer-facing automotive dealership management opportunity for someone who understands customer service, vehicle appraisal, trade-ins, vehicle acquisition, automotive sales, customer retention, and the service drive. The Vehicle Exchange Manager will work closely with Service, Sales, Used Cars, and General Management to identify vehicle exchange opportunities and guide customers through the process from the initial conversation and appraisal through completion of the transaction. South Shore Subaru is part of the VIP Automotive Group, a growing automotive organization with dealerships throughout Long Island, the Hudson Valley, and New Jersey. Our mission is to empower and engage our team to deliver an exceptional automotive experience with our valued customers in a fulfilling environment. We believe in continuous training, professional development, customer service excellence, and opportunities for advancement from within.

Responsibilities

• Serve as the liaison between the customer and dealership while their vehicle is being serviced.
• Discuss customers' current vehicle needs and identify alternative vehicle options, including potential new or pre-owned vehicle purchases.
• Appraise eligible vehicles with the goal of acquiring the vehicle or assisting the customer with a new or pre-owned vehicle purchase or lease.
• Evaluate vehicles accurately based on today's automotive market conditions.
• Generate appointments through outbound customer calls and consistent follow-up.
• Educate customers on the vehicle purchase, lease, trade-in, and Vehicle Exchange options available to them.
• Build and maintain strong, long-term customer relationships.
• Lead customers through the entire vehicle exchange process from appraisal through completion.
• Introduce qualified customers to the appropriate automotive sales staff.
• Lead customers through the financial paperwork process.
• Follow up with customers after the exchange to ensure a positive customer experience and identify future opportunities.
• Work closely with the Used Car Department to understand current inventory needs and which vehicles are needed for appraisal and acquisition.
• Track all customer activity, appointments, appraisals, and opportunities in VinSolutions.
• Maintain accurate daily, weekly, and monthly reporting.
• Produce approximately 10 Vehicle Exchange packets per day for distribution, placement in customer vehicles, and/or mailing.
• Report Vehicle Exchange activity and results directly to General