Automotive Service-to-Sales / Vehicle Exchange Manager

Responsibilities

• Responsible for converting service customers to new car buyers by presenting options for a new vehicle purchase, presenting numbers, closing the deal, and then delivering the vehicle.
• Work within the service department and talk to every customer throughout the day.
• Set up a consistent process, including contacting service customers prior to and after their service visit.
• Work closely with the sales managers to structure deals and ultimately sell vehicles.
• Maintain detailed customer files and build strong rapport with customers.
• Learn and internalize our customer experience policy.
• Become knowledgeable and proficient in teaching all high-tech features of our vehicles for sale.
• Greet and offer assistance or direction to any customer who enters the dealership showroom or sales lot.
• Effectively collect customer data and input into our Client Management application.
• Aid customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Describe all optional equipment available for customer purchase.
• Perform high-quality, professional, and knowledgeable presentations and demonstrations of new/used vehicles.
• Learn to perform all other steps of the sales process in accordance with company standards.

Requirements

• At least 2 years of previous automotive dealership sales experience is required.
• Service-to-sales experience preferred.
• Must be proficient in email and text message communication.
• Possess strong grammar and written communication skills.
• Exceptional customer service skills.
• Enthusiastic with high energy throughout the sales workday.
• Outgoing with a friendly personality, especially while handling objections & discussing pricing.
• Must have a clean & valid drivers license.
• Must be willing to submit to a drug screen prior to employment.

Benefits

• Extremely Competitive Compensation
• Signed bonuses for select hires
• Paid Vacation
• Employee Purchases and Service Discounts
• Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• 401(k) Retirement Savings
• Career advancement opportunities