Vehicle Exchange Coordinator

Responsibilities

• Respond to in-store and online vehicle exchange inquiries in a prompt, professional, accurate and courteous manner.
• Use store software to appraise vehicles and negotiate price with customer, collaborating with Sales Team and Used Car Manager to facilitate exchange process.
• Own customer communication and follow-up by scheduling appointments and making outbound phone calls.
• Work in a fast-paced team environment, being effective as a self-starter and working individually as needs dictate.

Requirements

• Minimum 2 years of experience in retail, sales, telemarketing, or similar customer-facing roles.
• Comfortable with making outbound phone calls.
• Exceptional communication skills and a natural ability to connect with people.
• Strong organizational skills and tech-savvy mindset.
• Self-starter mentality with a hunger to Improve Constantly and exceed goals.
• Valid driver’s license and a clean driving record.

Qualifications

• High school graduate or equivalent, 18 years or older required.

Benefits

• Competitive pay.
• Medical, Dental and Vision Plans.
• Paid Holidays & PTO.
• Short and Long-Term Disability.
• Paid Life Insurance.
• 401(k) Retirement Plan.
• Employee Stock Purchase Plan.
• Lithia Learning Center.