VIP Lounge Security - Hollywood Palladium - $25/hr

Job Summary

Live Nation Entertainment is a leading live entertainment company comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. The VIP Lounge at Hollywood Palladium seeks Security Team Members to ensure a welcoming and safe environment.

About the role

The VIP Lounge at Hollywood Palladium is looking for Security Team Members to oversee guest entry, manage the exclusive entrance, conduct regular patrols, and ensure the safety and security of the lounge and venue assets.

Responsibilities

• Ensure the safety and security of patrons, employees, and venue assets.
• Manage the exclusive entrance and conduct regular patrols of VIP Lounge and corridor.
• Respond promptly to all security and safety-related calls.
• Prevent and resolve altercations among guests, lead emergency evacuation procedures when necessary.
• Inspect guests for prohibited items using metal detectors or pat-down searches; enforce venue policies on photos/videos/recording devices.
• Check identification for guests appearing under 30 who consume alcoholic beverages.
• Safeguard against theft and property damage; remove hazards and maintain a clear, safe environment inside and outside the venue.
• Interact with patrons, vendors, and employees in a courteous and professional manner while verifying memberships, premium tickets or other credentials.
• Anticipate guest needs and provide proactive assistance to enhance their experience.
• Attend pre-shift meetings and complete all assigned tasks within established guidelines and deadlines.
• Set up areas before opening and maintain cleanliness throughout the shift.
• Comply with all department policies, procedures, and performance standards.
• Investigate incidents and compile accurate reports.
• Communicate clearly and remain in constant contact during shifts, including VIP arrivals/reservations.
• Perform a variety of duties, adapting to changing tasks without loss of efficiency or composure.
• Assist other departments as needed.
• Exhibit exemplary conduct, appearance, and grooming standards while on duty.
• Articulate vocabulary and ability to socialize appropriately with diverse audiences.

Requirements

• Must have a high school diploma or equivalent.
• Current valid CA Guard card or security license required.
• Ability to communicate effectively in English.
• An understanding of the rule of law and the relevant penal codes.
• Ability to represent the Security Department in an exemplary manner.
• Ability to effectively perform in crises and work under pressure without the loss of composure.
• Ability to memorize, recollect, and quickly retrieve relevant information.
• Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances.
• Ability to walk, stand, lift at least 45 lbs., reach, pull, push, grasp and drag.

Qualifications

• Preferred - Vip Lounge Experience in VIP hospitality, membership clubs, luxury lounges, or premium nightlife.
• Comfort working in intimate, sound-focused environments with high-profile guests.
• Strong hospitality instincts: warm greeting, discretion, intuitive guest support.

Skills

• Effective communication skills.
• Patience and empathy.
• Problem-solving abilities.
• Physical stamina and strength.

Benefits

Live Nation provides a competitive compensation package, including a range of benefits such as health insurance, retirement plans, paid time off, and more. The expected compensation for this position is $20.00 USD - $25.00 USD hourly.

Pay

The pay for this position is based on a number of factors including market location, qualifications, skills, and experience.

Schedule

Hours and schedule details will be provided upon hire.