VIP Lounge Host - Hollywood Palladium

Job Summary

Live Nation Entertainment is the world's leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. The Vinyl Room is a Japanese-inspired listening lounge and elevated hospitality environment inside the iconic Hollywood Palladium, offering a sanctuary of warmth and exclusivity.

About the role

Serve as the first and most important point of contact for Vinyl Room guests, members, and high-profile clients. Greet every guest with warm, composed professionalism that reflects the listening lounge aesthetic. Manage guest flow, check-ins, and seating assignments with precision to maintain ambiance and service rhythm. Provide guidance to guests on Vinyl Room amenities, programming, menu offerings, and exclusive experiences within VR and Palladium. Proactively upsell premium seating, membership upgrades, and nightly lounge access to concert patrons both inside and outside the venue. Track upsell conversions and communicate opportunities to the Ops Director for nightly reporting. Maintain the appearance of the lobby, check-in area, and entry pathways to meet Vinyl Room standards. Relay membership inquiries, VIP notes, and guest feedback to Operations Director and marketing teams. Give proper recognition to Live Nation Executives, Members and VIP clients to instill appreciation for their membership and patronage. Coordinate operations on night of shows with Ops Director, servers and security. Maintain articulate vocabulary with the ability to adapt and socialize with the current audience. Maintain exemplary and professional grooming standards.

Required

• High School Diploma or equivalent.
• Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving.
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills.
• Ability to diffuse possibly volatile situations with tact and diplomacy.
• Must have a flexible schedule.

Physical Demands/Working Environment

Working environment is fast-paced, often loud and stressful. Position requires extended periods of prolonged standing and working on your feet. Must be able to lift or move up to 25 lbs using proper lifting techniques.

Equal Employment Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Hiring Practices

The expected compensation for this position is $17.60 USD - $22.00 USD hourly. Pay is based on a number of factors including market location, qualifications, skills, and experience.