VIP Host, National East

About the role

The Crown Is Yours As a VIP Host, you’ll build and strengthen relationships with some of DraftKings’ most highly engaged Players, delivering personalized experiences that deepen loyalty and drive long-term engagement. You’ll serve as a trusted point of contact, using insights, market knowledge, and relationship-building expertise to understand player needs and create meaningful connections.

Responsibilities

• Build authentic, trusted relationships with high-value Players to increase engagement, loyalty, and revenue.
• Manage all aspects of the player relationship through proactive outreach, personalized communications, and timely issue resolution.
• Maintain a deep understanding of industry trends, promotions, products, and platform enhancements to deliver relevant recommendations and experiences.
• Lead player reactivation initiatives by identifying opportunities to reconnect with inactive Players and increase participation.
• Gather and communicate player feedback to help improve products, services, and the overall player experience.
• Collaborate with cross-functional teams to address player needs and ensure a seamless experience across all touchpoints.
• Monitor player activity and engagement trends to identify opportunities for growth, retention, and relationship development.
• Execute all VIP program policies and procedures while maintaining compliance with responsible gaming standards and guidelines.

Requirements

• A Bachelor’s Degree in a related field or equivalent professional experience.
• At least 3 years of experience in Sales, Account Management, Customer Success, Hospitality, or another customer-facing role.
• Strong relationship-building skills with the ability to earn trust and maintain long-term player partnerships.
• Excellent verbal and written communication skills, with a customer-first approach to every interaction.
• An analytical mindset with the ability to interpret data, identify trends, and make informed decisions quickly.
• Comfort working in a fast-paced, highly collaborative, and evolving environment.
• Strong organizational skills with the ability to manage multiple priorities while maintaining attention to detail.
• Flexibility to travel as needed and work evenings, weekends, and other non-traditional hours to support player needs.

Qualifications

• Experience in a regulated gaming environment is a plus.
• Knowledge of industry trends and regulations is beneficial.

Skills

• Customer Relationship Management (CRM)
• Communication and Interpersonal Skills
• Data Analysis
• Project Management
• Problem Solving

Benefits

• Comprehensive health insurance
• Paid time off
• Flexible work schedule
• Professional development opportunities

Pay

The US base salary range for this full-time position is 68,000.00 USD - 85,000.00 USD, plus bonus, equity, and benefits as applicable.

Schedule

This role requires flexibility to work evenings, weekends, and other non-traditional hours to support player needs.