VIP Club Ambassador - Leader Bank Pavilion

About the Role

The VIP Club Ambassadors at Leader Bank Pavilion will engage with seasonal clients that purchase VIP Club Access, season tickets, box seats, or premium seating for events. VIP staff members will be located throughout all VIP areas and will be required to assist with questions, issues, or complaints in these areas. VIP staff will work concerts throughout the April 2026 – October 2026 season. Shifts take place in the evening on event days.

Responsibilities

• Represent Live Nation and Leader Bank Pavilion to all venue visitors, including business partners and artists, in a professional way
• Adapt to the varying needs of diverse artists and audiences
• Deliver exemplary customer service to maintain customer loyalty; adapt to customer needs ensuring they are understood, and appropriate action is taken to meet and exceed their expectations
• Maintain working knowledge of venue guest services programs and service recovery practices
• Responsible for maintaining a fun, friendly, and safe environment throughout the venue; uphold venue policies and escalate concerns to appropriate members of the management team in a timely manner
• Other tasks as assigned by the VIP Manager and PSS Coordinator

Qualifications

• Must be at least 18 years of age
• Previous customer service experience is helpful, but not required
• Customer service friendly attitude, and a desire to create a great environment for guests
• Position requires constant walking, climbing stairs, standing in one place for long periods of time in various types of weather
• Experience in a host role is a plus

Pay & Schedule

• This position pays $18/hour
• Shifts take place in the evening on event days
• Season runs April 2026 – October 2026