Usher - Leader Bank Pavilion

About the role

The Usher department at Leader Bank Pavilion is directly affiliated with the usher union, IATSE Local B-4. This position pays $18/hour.

Responsibilities

• Represent Live Nation and Leader Bank Pavilion to all venue visitors, including our business partners and artists, in a professional way.
• Adapt to the needs of our diverse artists, changing schedules, and tours of varying sizes.
• Facilitate a top-notch guest experience
• Greeting all guests in a welcoming manner.
• Answer guest questions accurately and thoroughly.
• Assist guests with locating their seats and examining tickets for entry to various seating areas around the venue during the event.
• Aid in keeping the venue safe, clean, and presentable to internal and external guests.
• Direct guests around the venue.
• Inspect tickets or passes to verify authenticity and direct guests to their section/row/seat.
• Assist with accessibility needs, such as helping with seat accommodation or wheelchair escorts.
• Aid in verifying staff credentials to generally restricted areas.
• Assist patrons by giving directions to places inside or outside the venue.
• Guide guests to the exits or provide other instructions or assistance in the event of an emergency.
• Ensure that all guests make their way safely out of the venue at the end of each event.
• Learn and perform a multitude of different positions within the Usher department ranging from Front Row to Splitting to VIP Boxes.
• You will be trained on these various roles.
• Maintain working knowledge of all venue policies and guest services protocols.
• Familiarize yourself with the Day of Show sheet and all key details of the event to include set times, names of artists, and other key details.
• Responsible for maintaining a fun, friendly, and safe environment throughout the venue.
• Address behavior that is noncompliant with guest conduct expectations.
• Resolve guest complaints or challenges in an efficient manner, with appropriate service recovery.
• Escalate concerns to appropriate members of the management team in a timely manner.
• Ensure that the assigned work area is presentable and ready for the public.
• This could include but is not limited to setting up seats in the VIP boxes and alerting facilities to any broken seats.
• Maintain appearance under Live Nation uniform policy.
• Complete online availability forms and e-Learnings.
• Attending Live Nation Orientation and other training.

Qualifications

• High school diploma or equivalent experience required.
• Must be 18 years or older to apply.
• At least 1+ year in a guest service role preferred.
• Ability to perform duties in a professional manner and appearance; ability to make independent and good judgment decisions within proper policy and procedures.
• Strong verbal and written communication skills.
• Ability to learn quickly on the job and to retain event specific direction.
• Capable of standing for the full duration of a shift which could be several hours long.
• Strong team player with ability to collaborate and establish strong working relationships with internal and external partners.
• Able to perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure.
• Action-oriented and results-driven individual.
• Passion or interest in music, technology and media is a plus.