Village Hotel Front Desk Agent - Flex

About the role

The Village Hotel Front Desk Agent provides exceptional service to guests, ensuring a world-class experience. This role requires flexibility, with an average workweek of 20-29 hours per week.

Responsibilities

• Handle daily check-ins and check-outs in a timely manner
• Knowledge of all upcoming group resumes, incoming and outgoing groups and VIPs
• Knowledge of all outlets on the estate and general information on the area
• Handle post check-in telephone calls to assure guests’ expectations have been met
• Maintain and file registration cards in the in-house and arrivals bucket
• Input information into PMS and maintain guest records accurately
• Operate the room key program
• Handle guest ticketing and reservations requests; suggestively sell as appropriate
• Assist with the pre-registering and pre-keying of group arrivals
• Pre print guest tickets and file correctly with arriving guests
• Handle end of day reports per shift

Requirements

• High school diploma required
• One (1) year of guest service experience
• One (1) year prior experience in an attraction/hotel/resort setting preferred
• Outstanding interpersonal and written/verbal communications skills; ability to listen, interact, and suggestively sell strongly preferred
• Proficiency in Microsoft Office; must be able to quickly learn Biltmore's products, systems, and protocols
• Knowledge of Asheville/WNC preferred
• Excellent organizational, time management, decision-making and planning skills; attention to detail with a focus on quality and service
• Proactive, takes initiative, and exercises good judgment; can creatively problem solve and troubleshoot

SkillsOutstanding interpersonal and written/verbal communications skills

Ability to listen, interact, and suggestively sell

Proficiency in Microsoft Office

Knowledge of Asheville/WNC

Excellent organizational, time management, decision-making and planning skills

Attention to detail with a focus on quality and service

Proactive, takes initiative, and exercises good judgment

Can creatively problem solve and troubleshoot

Benefits

Weekend and holiday availability is required.

Pay

The starting pay range for this position begins at $17.09/hour and is based on the level of qualifications and relevant experience above the minimum requirements.

Schedule

Schedule can vary but is generally 7am - 3pm or 3pm - 11pm based on business demands.