Village Hotel Front Desk Agent - Full Time

About the role

The Village Hotel Front Desk Agent will provide exceptional service to guests, ensuring a world-class experience through warm and friendly interactions, efficient handling of guest arrivals/departures, and proactive personal service.

Responsibilities

• Handle daily check-ins and check-outs in a timely manner.
• Knowledge of all upcoming group resumes, incoming and outgoing groups and VIPs.
• Knowledge of all outlets on the estate and general information on the area.
• Handle post check-in telephone calls to assure guests' expectations have been met.
• Maintain and file registration cards in the in-house and arrivals bucket.
• Input information into PMS and maintain guest records accurately, paying close attention to details, notes, and comments.
• Operate the Ving card room key program.
• Handle guest ticketing and reservations requests; suggestively sell as appropriate.
• Assist with the pre-registering and pre-keying of group arrivals.
• Pre-print guest tickets and file correctly with arriving guests.
• Handle end of day reports per shift.

Requirements

• High school diploma required.
• Additional training and/or certification(s) preferred.
• At least one (1) year of guest service experience.
• Ideal candidate will have had one year prior experience in an attraction/hotel/resort setting.
• Outstanding interpersonal and written/verbal communications skills; ability to listen, interact, and suggestively sell strongly preferred.
• Proficiency in Microsoft Office; must be able to quickly learn Biltmore's products, systems, and protocols.
• Knowledge of Asheville/WNC preferred.
• Excellent organizational, time management, decision-making and planning skills; attention to detail with a focus on quality and service.
• Proactive, takes initiative, and exercises good judgment; can creatively problem solve and troubleshoot.
• Represents Biltmore professionally in a manner consistent with standards at all times.

Physical Requirements

• Continuous standing for 8 hours.
• Able to lift up to 35 pounds occasionally.
• Able to communicate clearly.

Pay

The starting pay range for this position begins at $17.09/hour and is based on the level of qualifications and relevant experience above the minimum requirements.

Schedule

Full Time: a position working 32+ hours per week. Schedule can vary, but generally 7am-3pm or 3pm-11pm, based on business demands. Weekend and holiday availability is required.