Front Desk Agent, Hotel-Full Time, Days/Afternoon

Responsibilities

• Demonstrates regular and predictable attendance; arrives on time in a clean uniform with required name tag, ID, and licenses, ready to work with a positive, ready-to-learn attitude.
• Greets guests and team members warmly and professionally, supporting our Family Style Service culture.
• Works a flexible schedule, including nights, weekends, holidays, and overtime as needed.
• Responsible for guest satisfaction and complete flow of communication at and around the front desk.
• Registers and processes guest promptly upon arrival and departure.
• Performs all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate.
• Receives and processes telephone and walk-in reservations accurately to ensure guest satisfaction.
• Required to stand for extended periods of time.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters so prompt corrective actions can be taken.
• Oversees a secure and safe environment for employees and guests.
• Grooming must meet property standards.
• Performs all duties requested or required.
• Greeting and welcoming hotel/casino guests in an energetic & enthusiastic manner.
• Assigning appropriate guest room accommodation during hotel check-in.
• Verifying that departing guests have experienced superior hospitality.
• Invoking service recovery when appropriate.
• Cashiers following established procedures including accurate record keeping, posting of charges, billing disputes and cash payment handling.
• Accurately inform guests of shows, facilities, services and room amenities available at Harrah’s.
• Assist guests by attempting to honor special requests for specific accommodations and presents options when those requests cannot be met.
• Make reservations and handles cancellations.
• Ability to handle multiple tasks with a sense of urgency.

Qualifications

• Must be at least 18 yrs. of age.
• Ability to read, write, and understand English.
• Communicates effectively and maintains positive working relationships with guests, coworkers, and management.
• Must pass the required background check.
• Report to work in a neat and clean uniform, with slip resistant shoes.
• Well-groomed hair and personal hygiene are essential.
• High School Diploma or equivalent required.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Must be able to obtain Missouri Gaming License.
• Must have excellent customer service/communication skills.
• Knowledgeable in data entry, read and interpret output from a computer.
• Must perform duties with a sense of urgency.
• Ability to use a computer.
• Must possess the ability to deal with a variety of people.
• Must possess the mathematical ability to add, subtract, multiply and divide.
• Must possess a polished, impeccable appearance and a professional demeanor.
• Must be detail oriented.
• Guest service experience required.
• Ability to work in a loud, fast-paced environment while handling multiple tasks under time constraints.
• Requires frequent standing, walking, bending, lifting, reaching, pushing, and pulling throughout the shift.
• Must be able to work independently along with a team mentality.
• Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more.
• Must be able to stand for prolonged periods of time or entire shift.
• Must be able to work at a fast pace and in stressful situations.
• Can tolerate areas containing second-hand smoke, high noise levels, bright lights and dust.
• Must be able to maneuver around office areas, effectively work in high traffic areas and respond to visual and aural cues.
• Must have the dexterity to grip and work necessary items (chips, 10 key adding machine, money bags, computers, money, etc.).