Hotel Front Desk Agent (Overnight and 3PM-11PM Shifts)

Responsibilities

• Greet guests and complete the check-in/check-out procedure through the Property management system.
• Obtain and store pertinent information for each guest.
• Handle cash, credit card information, and goods at the property.
• Identify the needs of each guest and provide relevant information about hotel services and amenities.
• Create an accommodating environment for all guests.
• Respond to all guest requests in a timely manner.
• Take reservations from incoming callers and input all information into the hotel management system.
• Update and cancel reservations in the system as requested by the guest.

Requirements

• High school diploma or equivalent.
• Excellent customer service skills.
• Ability to work flexible hours, including weekends and evenings.
• Proficiency in using hotel management systems.

Qualifications

• Experience in hospitality or customer service preferred.
• Knowledge of Marriott’s brand standards and policies.
• Strong communication and problem-solving skills.

Skills

• Customer service skills.
• Attention to detail.
• Flexibility to work various shifts.
• Proficiency in hotel management systems.

Benefits

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401(k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Pay

Hourly rate is $18.00 per hour.

Schedule

Full-Time position. Hours for the position are: Friday and Saturday, 11PM -7AM (Shift differential bonus!) and Wednesday and Thursday, 3PM-11PM.