Hotel Front Desk Agent - 7AM-3PM

Responsibilities

• Greet guests and complete the check-in/check-out procedure using the Property Management System while obtaining and storing pertinent information.
• Handle cash, credit card information, and goods at the property.
• Identify the needs of each guest and provide relevant information about hotel services and amenities to create an accommodating environment.
• Respond to all guest requests in a timely manner.
• Take reservations from incoming callers while providing excellent service and inputting all information into the hotel management system.
• Update and cancel reservations in the system as requested by the guest.

Requirements

• High school diploma or equivalent required.
• One year of customer service experience preferred.
• Must be able to work flexible hours, including mornings, evenings, weekends, and holidays.
• Must have strong communication skills and be able to work independently and as part of a team.

Qualifications

• Experience in hospitality industry preferred.
• Knowledge of hotel operations and procedures.
• Ability to operate a computer and use hotel management systems.

Skills

• Excellent customer service skills.
• Strong organizational and multitasking abilities.
• Ability to handle confidential information.

Benefits

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401(k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Pay

Compensation is commensurate with experience.

Schedule

Morning Shifts: 7 AM – 3 PM, 2 days a week