Hotel Front Desk Agent

About the role

CUSA, LLC, a leading hotel management company, is seeking a Front Desk Supervisor for the Holiday Inn Express Woodstock. This role focuses on delivering exceptional guest service, ensuring a safe and secure stay, and enhancing the guest experience through IHG hospitality, local recommendations, and adherence to hotel policies, IHG brand standards, and the IRewards loyalty program.

Responsibilities

• Direct and demonstrate excellent guest service to meet or exceed Guest Love Survey standards.
• Ensure guests receive a safe and secure stay at the hotel.
• Improve guest experience by providing IHG hospitality, answering questions, and making recommendations about the hotel and local area.
• Perform job duties in alignment with hotel policies and procedures, IHG brand standards, and IRewards loyalty recognition.

Qualifications

The ideal candidate will have a passion for guest service, strong communication skills, and the ability to uphold hotel and brand standards while fostering a positive experience for guests.