Hotel Concierge/Front Desk Agent (Full-Time)

About the role

Welcome all guests in a luxury environment, and manage multiple priorities calmly delivering results in a fast-paced environment.

Offer a warm welcome and departure experience to our guests in accordance with the Company's standards assisting with the check-in and check-out of the Inhouse guests and creating a warm reception and farewell to all guests.

Handling all incoming Front Desk and Concierge phone calls to the hotel on a given shift.

Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay. Handling all special arrangements or services (e.g., transportation, reservations, dry cleaning, celebrations) and identifying appropriate providers. Assist guests with directions and information regarding property and local areas of interest.

Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.

Aid in enrolling guests in our ALL Accor frequent guest program.

Responsibilities

• Welcome all guests in a luxury environment, and manage multiple priorities calmly delivering results in a fast-paced environment.
• Offer a warm welcome and departure experience to our guests in accordance with the Company's standards assisting with the check-in and check-out of the Inhouse guests and creating a warm reception and farewell to all guests.
• Handle all incoming Front Desk and Concierge phone calls to the hotel on a given shift.
• Handle all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay. Handle all special arrangements or services (e.g., transportation, reservations, dry cleaning, celebrations) and identify appropriate providers. Assist guests with directions and information regarding property and local areas of interest.
• Promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.
• Aid in enrolling guests in our ALL Accor frequent guest program.

Requirements

• Must have experience working with computers, specifically Word, Excel and messaging.
• Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.
• Minimum 2-years experience in similar position in a luxury setting or hotel school degree.
• Must be flexible with days and hours.
• Previous luxury hotel experience a plus.

Qualifications

• Must have experience working with computers, specifically Word, Excel and messaging.
• Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.
• Minimum 2-years experience in similar position in a luxury setting or hotel school degree.
• Must be flexible with days and hours.
• Previous luxury hotel experience a plus.

Skills

• Must have experience working with computers, specifically Word, Excel and messaging.
• Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.
• Minimum 2-years experience in similar position in a luxury setting or hotel school degree.
• Must be flexible with days and hours.
• Previous luxury hotel experience a plus.

Benefits

• Unlimited career development opportunities, both nationally and internationally.
• Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential.
• Give back through our Corporate Social Responsibility activities and local community based philanthropy.

Pay

Commensurate with experience.

Schedule

Casual.