Village Hotel Food & Beverage Supervisor - Full Time

Duties

• Daily supervision of operations and staff.
• Handles escalated guest service recovery; resolves guest complaints, ensuring guest satisfaction according to standards; empowers staff to troubleshoot.
• Affords assistance with hiring, training, development, scheduling and performance management of staff; promotes positive and professional work environment.
• Facilitates communication between front/back of house to provide seamless service.
• Maintains current and accurate knowledge of all F&B products/menu items, as well as VIPs, groups, and Estate information.
• Supports staff in ensuring that facilities, service, and experience exceeds expectations and is consistent with Biltmore standards.

Requirements

• High school diploma required.
• Additional education and/or certification(s) preferred.
• Minimum two (2) years related experience in a comparable full-service restaurant.
• A combination of education/experience may be considered.
• Ideal candidate will have prior experience in an upscale hotel/resort/attraction.
• Demonstrated commitment to delivering world class internal/external guest service and proven leadership skills; ability to motivate and develop staff is key.
• Knowledge of wine and cordials preferred; must be 21 years of age to bartend.
• Outstanding interpersonal and verbal/written communication skills; must be able to engage/interact/resolve issues professionally with diplomacy and tact.
• Strong organizational skills with attention to details and service; prioritizes work, multi-tasks and adapts as required.
• Proactive and exercises good judgment; problem solves and troubleshoots.
• Proficiency in Word and Excel; must be able to learn Biltmore’s systems products, and protocols.