Village Hotel Dining Room Host - Flex

About the role

The starting pay range for this position begins at $16.32/hour and is based on the level of qualifications and relevant experience above the minimum requirements.

Responsibilities

• Courteously greet and escort guests to tables and assist in seating, ensuring Biltmore standards of service.
• Maintain flow of seating by section throughout serving period.
• Auxiliary in preparing the Restaurant for service and maintaining the cleanliness of the room at all times.
• Answer the telephone, take reservations and maintain reservation book and assist in monitoring the guests’ needs and all phases of the operation.
• Provide general assistance and support for the department, leadership, and company.
• Work weekends and holidays, available to work various shifts between 8:00 am - 11:00 pm (6 am, 12 pm), generally 2pm-10pm, with Sunday availability required.

Requirements

• Previous guest service experience required, preferably front of house food and beverage experience, particularly in a fine dining or upscale restaurant.
• Fluency in English and basic math skills with the ability to handle cash and credit transactions as needed.
• Familiarity with and/or the ability to quickly become proficient with reservations software. Knowledge of Open Table reservations system helpful.

Qualifications

Benefits Include Access to Biltmore's on-site health clinic, wellness programs, and health fairs for all employeesYear-round access to the estate gardens and grounds and 40% off estate retail & diningMonthly housing or childcare assistance and home purchase assistance (dependent upon eligibility)And much more!

Skills

• Think clearly, quickly, maintain concentration and make concise decisions in pressure situations.
• Focus attention on guest needs, remaining calm and courteous.
• Provide clear, pleasant telephone communication with proper grammar.

Physical Requirements

• Occasionally transport 25 – 50 pounds.
• Endure various physical movements throughout work areas and over duration of work shift.
• Ability to remain ambulatory or in stationary position throughout work shift.
• Exposure to fumes, dust and chemicals.
• Work in an environment that may include variable temperature conditions and noise levels.
• Outdoor environments.