AM Dining Room Attendant - Flex

About the role

Supports guest experiences dining at the Inn by assisting Dining Room Servers and Dining Room Supervisors in providing world-class food and beverage service to guests courteously and efficiently.

Responsibilities

• Serve water to guests immediately upon their arrival; replenish throughout the meal.
• Anticipate guests’ needs, respond promptly and maintain positive guest relations at all times.
• Clear tables, transport items on tray from restaurant to breakdown area and separate wares and food according to procedures.
• Reset tables to Inn specifications and Biltmore Standards.
• Assist in delivering food to tables, seating guests and other duties as assigned.
• Assist in reading food order tickets and organizing food items to be delivered to correct table numbers and seat positions.
• Determine if food items are prepared to standard and if not, speak to culinary to correct the dish before delivering to guest.
• Deliver to correct seat position at the table and explain food items to guests when delivering to guest table.
• Arrange plates according to the specific ticket and place on the serving tray with accompaniments to finalize tray for delivery to the guest.
• Complete opening side duties as assigned: Ensure a sufficient supply of all silverware, glassware, chinaware and linen for service.
• Polish silverware, glassware and china.
• Set up side station with supplies and equipment.
• Set up trash and linen receptacles and breakdown area.

Requirements

• High School diploma or GED equivalency;
• Ability to read instructions and basic counting skills for restocking activities;
• Ability to remain attentive at all times to guest needs;
• Ability to quickly learn and follow Inn and Biltmore procedures;
• Ability to perform job functions with attention to detail, speed and accuracy;
• Ability to prioritize, organize and follow up;
• Ability to understand guest’s service needs;
• Ability to be a clear thinker, remaining calm and resolving problems using good judgement;
• Ability to work cohesively with co-workers as part of a team;
• Ability to perform job functions with minimal supervision.

Qualifications

• Previous experience in a similar position is desirable, particularly in a fine dining or upscale restaurant.

Skills

• Attention to detail;
• Speed and accuracy;
• Customer service;
• Table setting;
• Food preparation;
• Inventory management;
• Communication skills;
• Problem-solving skills;
• Teamwork;
• Attention to detail;
• Speed and accuracy;
• Customer service;
• Table setting;
• Food preparation;
• Inventory management;
• Communication skills;
• Problem-solving skills;
• Teamwork;

Benefits

• Access to Biltmore's on-site health clinic, wellness programs, and health fairs for all employees;
• Free employee meals for each shift;
• Year round access to estate gardens and grounds;
• Employer subsidized health, life, dental, vision, and short term/long-term disability insurance (for Full-Time positions);
• Paid vacation, holiday, sick/emergency leave (for Full-Time positions);
• Discounts to estate retail shops and restaurants, and other area businesses for all employees;
• And much more!

Pay

Flex: A position working an average of 20-29 hours per week (between 1000 - 1559 hours/year).

Schedule

Schedule can vary, but is generally: 6:00am-12:30pm. Weekend and Holiday availability required.