Inn AM Dining Room Server - Flex

About the role

The Server is responsible for coordinating entire table service for guests and communicating with front and back of house personnel to provide a world-class dining experience that exceeds guest expectations. Servers will deliver gracious hospitality and ensure all guests receive friendly, courteous and prompt service at all times following prescribed and established Biltmore service standards.

Responsibilities

• Take guests' food and beverage orders, utilizing suggestive selling techniques.
• Input order into system and ensure transmission of food orders is verified by Kitchen.
• Retrieve all alcoholic beverage items from service bar/wine station and serve to guest.
• Serve food courses and beverage items to the guest according to established standards.
• Ensure that each guests has appropriate silverware for each course and glassware for beverages ordered.
• Clear each course, remove soiled wares from tables, transport to dishwashing area.
• Present guest checks and process payments according to established procedures.
• Anticipate guests’ needs, respond promptly and maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.

Qualifications

• A high school diploma.
• Previous serving experience in a full-service restaurant required.
• At least six (6) months of related restaurant experience in a fine dining/upscale setting, preferably in a multi-unit, luxury hotel/resort.
• Demonstrated commitment to delivering world class guest service and anticipating and exceeding guest expectations.
• Excellent guest relation and communications skills are a must; should be comfortable and able to offer warm, sincere, and gracious hospitality to guests.
• Outstanding interpersonal skills and the ability to handle a variety of guest service situations in a manner consistent with Biltmore standards.
• Terrific attention to details.
• Ability to and comfort with using listening skills and suggestive selling techniques to help meet the dining needs of guests.
• Ability to multi-task and prioritize in a fast-paced, guest service environment.
• Must be able to work both independently and as part of a team.
• Ability to be proactive, exercise good judgment, and take initiative as appropriate.
• Should be able to creatively problem solve.
• Ability to be professional in both appearance and demeanor in accordance with Biltmore standards.

Physical Requirements

• Lift, carry, push and pull 25–50 pounds; lift and carry 25-50 pounds on a large serving tray, above shoulder level, with one hand, bent in reverse 90 degrees.
• Servers will run their own food orders.
• Requires walking or standing to a significant degree.
• Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
• The employee will work in a restaurant or kitchen environment.
• May often serve in hot interior or exterior areas, and may work double shifts based on business demands.