Inn Room Service Server - Flex

About the role

A position working between 20-29 hours per week (between 1000-1599 hours per year).

Responsibilities

• Deliver food and beverage service to guests to provide a world class in-room dining experience that exceeds guest expectations.
• Offer gracious hospitality and ensure all guests receive friendly, courteous and prompt service at all times following prescribed and established Biltmore service and Forbes standards.
• Answer Room Service phones, take and input guest orders, and process payment of all checks.
• Provide general support and assistance to the leadership, department, and company as assigned.

Requirements

• High school diploma.
• Previous serving experience required.
• At least six (6) months of related food and beverage experience in a fine dining/upscale setting and/or luxury hotel/resort.
• Demonstrated commitment to delivering world class guest service and anticipating and exceeding guest expectations.
• Excellent guest relation and communications skills are a must; should be comfortable and able to offer warm, sincere, and gracious hospitality to guests.
• Terrific attention to details.
• Ability to multi-task and prioritize in a fast-paced, guest service environment.
• Must be able to work both independently and as part of a team.
• Ability to be proactive, exercise good judgment, and take initiative as appropriate.
• Ability to be professional in both appearance and demeanor in accordance with Biltmore standards.
• Applicants must be at least 21 years of age.

Physical Requirements

• Lifting 50 pounds maximum with frequent bending, lifting and/or carrying of objects weighing up to 20 pounds.
• Requires walking or standing to a significant degree.
• Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
• The employee may work in a restaurant and/or kitchen environment.

Essential Job Duties

• Answer Room Service phone with 3 rings, using proper telephone etiquette.
• Take guest food and beverage orders, utilizing suggestive selling techniques.
• Accurately quote estimated time of delivery, monitor status and follow-up with guest if going to be delayed more than 5 minutes of time quoted.
• Setting up guests orders on table/tray according to Forbes standards.
• Ensure that all orders are complete, including appropriate condiments and silverware.
• Transport tables/trays from Room Service area to guest rooms, or Pool, ensuring all standards of food presentation are maintained.
• Anticipate guests’ needs, respond promptly to requests.
• Maintain positive guest relations at all times.
• Open and service wine/champagne bottles.
• Set up and deliver amenities to designated rooms and Chateau Tier Lounge.
• Remove guests trays/tables from guest rooms according to established standards.

Additional Job Duties

• Complete opening side duties as assigned, including: table setup, ensuring sufficient supply of silverware, glassware, and china-ware, and preparation of all cold food items.
• Complete closing side duties, including: restocking butter, milks/creamers, yogurts, juices, sodas, and condiments.
• Remove all dirty linen, fold napkins, and empty coffee urns.
• Ensure all flowers and decorative items are fresh for guest use.
• Clean and reset tables/trays.
• Ensure appropriate authorization for all room and in-house account charges.
• Input charges for amenity orders and process all payment methods accurately.