ViiV Healthcare (GSK) Field Reimbursement Director, Central
About the role
ViiV Healthcare (GSK) is seeking an experienced, strategic, and execution-focused leader for a Field Reimbursement Director role in the Central Region of the country. This role supports LAI brands by leading a team of Field Reimbursement Associate Directors aligned to the Central region.
Responsibilities
Lead execution of prioritized account strategies through coaching, inspection, and development of a team of Associate Directors, ensuring focused action against implementation barriers and measurable customer outcomes.
Partner with key customer stakeholders to accelerate implementation readiness, optimize operational processes, and support sustainable adoption of long-acting injectable therapies.
Prioritize and customize regional investments/resources (People and Implementation Solutions) in a manner which optimizes post prescribing growth of the local market based upon identified opportunities as a result of evolving business environment.
Deliver and adapt execution plans to achieve post prescribing performance goals and objectives utilizing; KPIs, scaling of successes, implementation problem solving, etc.
Establish and lead cohesive and comprehensive Patient Access and Affordability Strategy based on key coverage, coding, payment, product acquisition and affordability dynamics for ViiV Healthcare products in assigned geography and provide leadership support for case escalations to deliver an exceptional implementation experience.
Understand and integrate regional healthcare ecosystem trends into business plans (payer - public and private, local economics, health-system & providers - including value and quality, and competition) to maximize success.
Develop executive customer relationships that advance implementation readiness and strategic account objectives.
Manage a Post Prescribing Performance and Engagement Culture: Recruit, hire and develop a high performing team of ADFRs. Build team capability for current and future needs, including attracting, identifying and developing a diverse talent pool. Create a coaching culture centered on accountability, execution excellence, and talent development. Coach leaders to identify customer barriers, prioritize opportunities, execute strategic moves, inspect progress, measure outcomes, and create accountability for sustained performance improvement. Implement corrective action as appropriate to meet business needs and improve performance.
Compliance Accountabilities and Values Based Culture: Identify and manage risks, while allocating resources and executing on priorities. Understand Regional (State level) regulatory environment and required changes for execution to stay compliant. Escalate issues and risks and inform centrally when needed; create a 'speak up' culture. Implement Compliance and ViiV Risk Framework as applicable at regional level. Communicate SOPs and ensure ViiV policies are followed, e.g. recognition, reward, discipline, people policies, mandatory training. Aligning to and exemplifying ViiV's core values with every interaction, both internal and external.
Requirements
Bachelor's Degree & 5 plus years as a Customer Facing First Line Leader and Coach across 2 plus Business Units
Proven ability to drive results through cross-functional influence and matrix leadership
Strong coaching and talent development capabilities with a track record of building high-performing teams
Experience developing and executing strategic account plans that deliver measurable customer and business outcomes
2 plus years transformational leadership experience
Experience working with internal and external customers that requires knowledge of rules and regulations that govern provision of reimbursement support services
Ability to travel up to 70%
Valid Driver's License
Qualifications
Proven success leading through organizational transformation and change
5 years' experience developing and/or providing coverage, coding and payment information to provider customers for specialty injectable/infusible medicines
Expertise in payer policy, coverage, coding, billing, and payment requirements for specialty injectable/infusible medicines, including the ability to train and communicate these concepts effectively across stakeholders
Knowledge of reimbursement support service regulations, compliance requirements, and risk mitigation practices