Video Field Support Specialist
Orion Consortium, LLC · Columbia, MD · 2 mo ago
On-siteOTHRFull-time
Key Responsibilities
- Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
- Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.
- Troubleshooting and solving technical issues related to end user equipment hardware and software
- Ensuring customer satisfaction is achieved.
- Minimum education and experience level: High school/GED and a minimum of four (4) years of experience.
- Equivalent education and experience: Associate’s degree and two (2) years of experience.
- DoD 8570 IAT Level 1 Certification required.
- Highly skilled in installing, repairing and troubleshooting VTC devices and systems.
- Demonstrated ability to read and understand technical manuals and schematics.
- Able to manage time and priorities effectively.
- Able to work efficiently with minimal supervision.
- Proficient in working with end-users remotely.
- Familiar with Active Directory security and policies.
- Excellent analytical and problem solving skills.
- Outstanding communication skills to relate with team members and support workers.