Video Field Support Specialist (HT1) (Government)

Description Of Job Duties/Responsibilities

This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Advanced Technical Support

• Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely.
• Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.

Site Surveys & Documentation

• Carry out comprehensive site surveys to assess existing configurations and user requirements.
• Create detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.

Hardware Acquisition & Installation

• Analyze current and future hardware requirements.
• Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.

Project Support & Reporting

• Prepare and deliver site installation and test reports.
• Support network upgrade initiatives by installing and configuring new hardware and associated cabling.

Custom Cabling & Integration

• Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.

Training & User Enablement

• Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources.

Infrastructure Maintenance

• Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.

Operational Excellence

• Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.

End-User Support

• Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.

Collaboration

• Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

Required Clearance

TS/SCI with polygraph. (#ts/sci) (#polygraph)

Required Qualifications

• Minimum Education and Experience: High school diploma or GED required. Minimum of 1- 2 years of relevant IT experience.
• Must possess 8570 Certification; Security+ certification is highly preferred.

Technical Skills

• Skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
• Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches.
• Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.
• Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
• Familiar with Active Directory security and policies, supporting secure and compliant IT environments.
• Proficient in supporting end-users remotely, providing timely and effective technical assistance.

Professional Competencies

• Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently.
• Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.
• Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision.

Additional Requirements

• Valid driver’s license and an acceptable driving record and eligibility to drive an AT&T company vehicle.
• Ability to lift and move items weighing up to 50 lbs as required.
• Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management.