Information Technology Support Specialist

Duties & Responsibilities

• Set up and troubleshoot wired/wireless LANs and workgroup laptops, and mobile (Android and iOS) hardware issues, video conferencing and A/V equipment, related software.
• Manage Applications and VOIP support and assist with the escalation of tickets to the IT Manager for complex issues.
• Resolve connectivity issues with users both in-person and remotely.
• Provision, configure, ship and support laptop hardware, mobile devices and related equipment for new hires.
• Onboard and offboard users efficiently by managing account creation, access provisioning, security settings, and license allocation.
• Software installation and patching.
• Communicate clearly and professionally with stakeholders, following up as needed.
• Effectively document support requests, updates, and resolutions in our ticketing system.
• Resolve support requests in an appropriate amount of time according to our SLA.

Requirements

• Minimum Required Skills & Experience:
• 2+ year college degree in IT or equivalent technical training and work experience.
• 2+ years desktop support experience in a corporate help desk environment; including 1+ years in a role supporting a remote workforce.
• Ability to manage hardware inventory, including shipping and receiving company assets.
• Experience in analysis, diagnosis, and resolution of computer and telephony problems for end-users.
• Proficiency with computer hardware/software, including the Office product suite with Microsoft 365 Administration, Exchange (On-Prem, Hybrid, M365), Teams, SharePoint, Entra ID (Azure AD), Windows 11.
• Working knowledge of Cloud-Based Applications listed above, PowerShell Scripting, configuring and supporting Mobile devices (iOS), Mobile Device Management (Atera, IBM MaaS360), printers, video conferencing and A/V equipment.
• Knowledge in supporting VOIP cloud-based phone systems.
• Strong customer service skills, with the ability to communicate clearly in spoken and written English.
• Experience following IT Security policies and best practices.
• Sound judgment, problem solving, and conflict resolution skills.
• Great organizational skills and teamwork, with ability to multitask, prioritize, take detailed case notes and meet deadlines.
• Interest in up scaling your professional development with courses and certifications.
• Preferred Skills & Experience:
• Experience with Bullhorn ATS and Salesforce CRM a strong plus.
• CompTIA, MCSA, Azure cloud or Intune certifications a plus.

Pay

Best in Class: Medical, Dental, Vision, Disability and Life Insurance coverage offered.

Paid holidays, Vacation, & Birthday PTO.

Company sponsored personal wellness plan.

Home office equipment provided.

Schedule

This is a Hybrid position and you must reside within driving distance of Hudson, WI.

Benefits

Equal Opportunity Employer: FlexTrades is an equal opportunity/affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, including individuals with disabilities and veterans.