Video Support Specialist

Responsibilities

• Process and schedule video conference requests and manage other issues via telephone and email.
• Assist with the day-to-day management of videoconferencing operations for a multisite videoconferencing network.
• Provide analytical and troubleshooting support for video endpoints and fiber networks.
• Maintain strict confidentiality for all videoconferencing activities.
• Report operational and technical issues to managers.

Requirements

• Ability to utilize Microsoft O365.
• Professional written and oral communication skills.
• Ability to work successfully across multiple teams.

Preferred Skills

• Experience with Polycom and Cisco infrastructure and endpoints.