Video Field Support Specialist

About the role

As a Video Field Support Specialist at Independent Software, you will provide hands-on support for Video Teleconferencing (VTC) systems and end-user devices in secure customer environments. Your role is essential to ensuring reliable system performance, resolving technical issues, and delivering exceptional customer satisfaction.

Responsibilities

• Install, operate, maintain, repair, and modify end-user devices, including personal computers, thin clients, network interface cards (NICs), telephones, monitors, printers, pagers, and radios.
• Perform maintenance and technical support on end-user devices, integrated systems, and subsystems.
• Install and configure software at customer and field locations.
• Troubleshoot and resolve hardware and software issues related to end-user equipment.
• Deliver responsive technical support while ensuring a high level of customer satisfaction.

Requirements

• Demonstrated expertise installing, repairing, and troubleshooting VTC devices and systems.
• Ability to read and interpret technical manuals and schematics.
• Strong organizational skills with the ability to manage time and priorities effectively.
• Ability to work independently with minimal supervision.
• Experience providing remote technical support to end users.
• Working knowledge of Active Directory security and policies.
• Excellent analytical and problem-solving skills.
• Strong verbal and written communication skills with the ability to work effectively with customers and team members.

Qualifications

• High School Diploma or GED and a minimum of four (4) years of relevant professional experience; OR Associate's degree from an accredited college or university and a minimum of two (2) years of relevant professional experience.
• DoD 8570 IAT Level I Certification.
• Must possess an active TS SCI with appropriate Polygraph to be considered for this role.

Benefits

• Support critical national security missions that matter.
• Be part of a close-knit, employee-first culture where your voice is heard.
• Expand your skills through ongoing training, mentorship, and career development.
• Enjoy competitive compensation, generous benefits, and work-life balance.