Video Support Specialist

About the role

Diversified Systems is searching for a Video Support Specialist to support the videoconferencing operations of a large enterprise environment. The specialist will process and schedule videoconference requests, support daily operations of a multisite videoconferencing network, provide technical support for video conferencing infrastructure, and ensure reliable communication services.

Responsibilities

• Process and schedule videoconference requests and manage other issues via telephone and email (over 12,000 conferences scheduled annually).
• Utilize Microsoft Office 365 for communication and scheduling.
• Assist with day-to-day management of videoconferencing operations for a multisite network.
• Use professional written and oral communication to collaborate across multiple teams.
• Provide analytical and troubleshooting support for video endpoints and fiber networks.
• Support conference room meetings, point-to-point, and multipoint (bridge) video teleconferences.
• Provide limited audio/video support for management off-site activities.
• Maintain strict confidentiality for all videoconferencing activities.
• Report operational and technical issues to managers.

Requirements

• 4-year college degree required.
• 2 years of relevant experience required.
• Experience utilizing Microsoft Office 365 required.
• Professional written and oral communication skills required.
• Ability to work successfully across multiple teams required.
• Experience with Polycom and Cisco infrastructure and endpoints highly desired.
• Experience with Polycom RMX, Resource Manager, and endpoints highly desired.

About Diversified Systems

Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing IT project consulting services nationwide. Headquartered in Columbus, Ohio, with regional offices in the American Midwest and East Coast, DSI offers flexible and competitive compensation and benefit packages.

DSI values authenticity and is committed to diversity, equity, and inclusion. We celebrate differences and believe our employees are our greatest asset as we strive to meet the needs of those we serve. DSI is focused on advancing equality, diversity, and inclusion through recruiting, community involvement, client delivery, and career development.