IT Support Specialist

About the role

The IT Support Specialist provides technical assistance to staff and helps ensure effective use of hardware, software, and related systems. This individual works with IT personnel and other departments to identify and carry out technology solutions that align with organizational requirements.

Responsibilities

• Contribute to planning and coordination of IT activities within a high-volume technical services environment.
• Resolve technical issues to help maintain smooth daily operations.
• Manage deployment and maintenance of hardware and software including PCs, operating systems, applications, and office technology.
• Install new technology such as operating systems, software, desktops, laptops, tablets, and related equipment.
• Perform routine maintenance on phone systems, computers, printers, network components, and other technical devices.
• Provide instruction on software and hardware use to end users.
• Set up user accounts and access levels for new personnel.
• Conduct system checks to help identify potential security concerns.
• Follow established IT procedures and assist with carrying out organizational technology practices.
• Coordinate system connections with external entities including participation in data-exchange activities.
• Work with technology vendors to address system needs and resolve technical matters.
• Maintain accurate equipment inventory including tagging, labeling, and license tracking.
• Provide routine communication to leadership, department heads, and end users regarding IT-related activities.

Requirements

• Associate degree or equivalent experience in computer science or a related field; or two years of experience in an information systems environment with one year in healthcare, financial, or clinical systems.
• Proficiency with Microsoft 365.
• Strong organizational abilities with the capacity to adjust priorities to meet changing deadlines.
• Ability to work independently and within a team.
• Attention to detail and sustained focus.
• Knowledge of computer systems and applicant-tracking platforms.