IT Support Specialist
About Urgo Medical
Urgo Medical is dedicated to transforming lives through innovation, offering cutting‑edge products and digital services that help patients heal faster and better. The company combines industrial, R&D, and commercial strengths, emphasizing local industrialization and a collaborative team environment.
Position Overview
The IT Support Specialist supports UMNA infrastructure, assists users, and drives process automation initiatives. This role requires strong technical expertise with enterprise‑level systems such as SQL, ERP (SAP), Microsoft 365, SharePoint, Snowflake, Active Directory, and Windows Server environments.
Duties and Responsibilities
- ERP Support: Assist with existing ERP and SAP implementation, support/training, automation, and integration with EDI and other business platforms.
- Automation & Process Improvement: Develop and implement automated solutions to streamline IT/Business operations.
- Database Management: Perform SQL queries, manage databases, and support cloud data solutions.
- User Management: Provision users, manage permissions, and administer accounts via Active Directory, Azure, Microsoft 365, etc.
- IT Support & Troubleshooting: Resolve end‑user issues related to Windows 11, Teams, VoIP, SharePoint, audio‑visual equipment, and more.
- System Administration: Maintain Windows Servers, Active Directory, Office 365, SQL Server, Power BI, and Snowflake environments.
- Collaboration Tools: Support Teams, SharePoint, VoIP, and other communication tools.
- Documentation: Maintain IT documentation and standard operating procedures.
- Global Team Collaboration: Assist Global URGO IT as needed and follow published procedures.
Competencies
- Effective written and verbal communication with customers at all organizational levels and regional leaders.
- Relationship management with third‑party suppliers and customers.
- Program and project management skills with the ability to prioritize multiple projects in parallel.
- Excellent problem‑solving and resolution abilities.
- Scripting skills for automation.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 3+ years of experience in enterprise IT support or system administration.
- Proficiency with SQL, SAP, Windows Server, Windows 11, Azure, and Active Directory.
- Experience with Office 365 administration, Teams, SharePoint, and VoIP systems.
- Required SAP experience: work with SAP ERP (e.g., S/4HANA, ECC), focus on security and GRC, administer SAP GRC modules (Access Control, Risk Analysis, Emergency Access Management), manage user access lifecycle, support internal compliance and audits, and partner with business/finance teams to align SAP controls with operational processes.
Work Environment
Indoor office setting with temperature control. No adverse environmental conditions are expected. Up to 10% travel may be required.
Physical Demands
- Sedentary work with occasional exertion of up to 30 lb.
- Repetitive motions of wrists, hands, and fingers.
- Close visual acuity required for data analysis, computer use, extensive reading, and operation of standard office equipment.
Benefits
- Health, dental, and vision insurance
- Company‑paid and voluntary life insurance
- Company‑paid disability insurance and benefits
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid time off
- Paid family leave
Salary
$70,000 – $85,000 annually, bonus eligible.