Vice President Vendor Manager Chase Auto
Job Responsibilities
Lead and manage a diverse team of professionals, fostering an inclusive environment and driving performance through clear goal setting and continuous feedback
Negotiate and manage contracts and agreements with vendors, ensuring alignment with organizational goals and compliance with all legal, regulatory, and firmwide policies
Utilize advanced strategic thinking to oversee vendor performance, implementing innovative solutions to optimize results and align with our operational plans
Leverage expert conflict management skills to resolve any vendor-related issues, ensuring high-quality service delivery and maintaining an audit-ready, controlled environment
Conduct comprehensive vendor assessments through Requests for Information (RFIs) and Requests for Proposals (RFPs), ensuring JPMorganChase engages with the highest quality providers
Escalate issues and emergency services timely and according to contractual (internal and supplier) service level agreements (SLAs)
Required Qualifications, Capabilities, And Skills
Proven expertise in managing vendor relationships, with a strong emphasis on contract negotiation and performance optimization, demonstrated through 5+ years of relevant experience or equivalent skills
Proven track record of leading diverse teams, with at least 3 years in a leadership role, demonstrating advanced proficiency in delegation and team building
Demonstrated expertise in conflict management, with a history of resolving complex vendor-related issues and maintaining high-quality service delivery
Advanced proficiency in strategic thinking, with experience in using data to evaluate potential scenarios and drive decision-making
Expert level computer literacy, with experience in leveraging technology to enhance vendor management processes and performance
Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.