Vice President, Strategic Program Manager - Affluent Program Office

Job Responsibilities

• Lead end-to-end delivery of strategic programs, translating priorities into clear plans, milestones, and outcomes
• Drive alignment across stakeholders by defining scope, roles, responsibilities, decision points, and dependencies
• Establish and run program governance, including operating cadence, forums, status reporting, and escalation pathways
• Identify, track, and resolve risks, issues, and interdependencies; escalate with clear options and recommendations
• Build executive-ready communications that synthesize progress, trade-offs, and decisions into concise narratives
• Coverage across multiple workstreams to ensure consistent execution standards and timely delivery
• Partner with leaders to define success metrics and monitor performance against business objectives
• Facilitate planning cycles, prioritization discussions, and resource alignment to support delivery commitments
• Improve program management practices by streamlining processes and strengthening transparency and accountability
• Support change management by coordinating communications and adoption plans for key initiatives

Required Qualifications, Capabilities, And Skills

• 5+ years of program or project management experience leading cross-functional initiatives in a matrixed environment
• Demonstrated experience translating strategy into execution plans, governance, and measurable outcomes
• Proven ability to influence stakeholders and drive accountability without direct authority
• Strong written and verbal communication skills, including executive-level storytelling and concise synthesis
• Experience building and running operating cadences, including status reporting and senior stakeholder forums
• Experience managing risks, issues, dependencies, and delivery trade-offs across multiple workstreams
• Strong analytical and problem-solving skills, including the ability to develop clear options and recommendations
• Proficiency with common program management tools (e.g., Jira, Confluence, Microsoft PowerPoint, Microsoft Excel)

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.