Vice President, Program Manager

About the role

You'll help turn strategy into measurable delivery outcomes while improving how teams plan, govern, and execute. As a Vice President, Program Management on the Pay Chase & Bill Pay team, you will lead delivery of high-impact initiatives across the portfolio, spanning customer-facing launches, strategic partnership enablement, and multi-year platform modernization to strengthen resiliency and reduce security risk.

Responsibilities

• Own end-to-end delivery of complex, multi-workstream programs from initiation through launch and stabilization
• Translate strategic intent into executable plans, clear milestones, and measurable outcomes
• Align stakeholders on options, trade-offs, and decisions needed to drive value realization
• Coordinate launch readiness across product, technology, data and analytics, design, operations, and control partners
• Drive accountability across teams to maintain momentum and meet committed delivery dates
• Lead security-first modernization and remediation efforts that improve resiliency and reduce vulnerability exposure
• Establish and run program governance and operating cadence, including change control and decision logs
• Deliver concise executive updates on progress, risks, dependencies, and decisions required
• Define success metrics and key performance indicators, build benefit cases, and report outcomes to senior leaders
• Improve portfolio-level delivery predictability by scaling lightweight program management mechanisms and standards
• Use data and analytics to increase transparency, prioritization quality, and delivery performance

Requirements

Required Qualifications, Capabilities, And Skills
8 years of experience in program management, technology delivery, strategy and operations, or management consulting with ownership of cross-functional outcomes
Experience delivering initiatives in financial services, payments, and/or technology
Proven ability to lead complex programs with multiple dependencies and senior stakeholder engagement
Strong executive communication skills, including clear narratives on trade-offs, risks, and recommended decisions
Strong risk-and-control mindset and ability to partner effectively with control functions
Strong analytical and structured problem-solving skills, translating strategy into plans with measurable outcomes
Experience with Agile and Lean delivery practices
Proficiency with common delivery and collaboration tools such as Jira and Confluence (or equivalent)

Skills

Not specified

Benefits

Not specified

Pay

Not specified

Schedule

Not specified