Vice President, Program Manager

About the role

Build your career leading high-impact initiatives at scale, partnering with product, technology, data, and design teams. You'll help turn strategy into measurable delivery outcomes while improving how teams plan, govern, and execute. As a Vice President, Program Management on the Pay Chase & Bill Pay team, you will lead delivery of high-impact initiatives across the portfolio, spanning customer-facing launches, strategic partnership enablement, and multi-year platform modernization to strengthen resiliency and reduce security risk.

Responsibilities

• Own end-to-end delivery of complex, multi-workstream programs from initiation through launch and stabilization
• Translate strategic intent into executable plans, clear milestones, and measurable outcomes
• Align stakeholders on options, trade-offs, and decisions needed to drive value realization
• Coordinate launch readiness across product, technology, data and analytics, design, operations, and control partners
• Drive accountability across teams to maintain momentum and meet committed delivery dates
• Lead security-first modernization and remediation efforts that improve resiliency and reduce vulnerability exposure
• Establish and run program governance and operating cadence, including change control and decision logs
• Deliver concise executive updates on progress, risks, dependencies, and decisions required
• Define success metrics and key performance indicators, build benefit cases, and report outcomes to senior leaders
• Improve portfolio-level delivery predictability by scaling lightweight program management mechanisms and standards
• Use data and analytics to increase transparency, prioritization quality, and delivery performance

Requirements

• 8 years of experience in program management, technology delivery, strategy and operations, or management consulting with ownership of cross-functional outcomes
• Experience delivering initiatives in financial services, payments, and/or technology
• Proven ability to lead complex programs with multiple dependencies and senior stakeholder engagement
• Strong executive communication skills, including clear narratives on trade-offs, risks, and recommended decisions
• Ability to bring structure to ambiguity and influence in a matrixed environment
• Strong risk-and-control mindset and ability to partner effectively with control functions
• Strong analytical and structured problem-solving skills, translating strategy into plans with measurable outcomes
• Experience with Agile and Lean delivery practices
• Proficiency with common delivery and collaboration tools such as Jira and Confluence (or equivalent)
• Applicants must be authorized to work for any employer in the US

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

We offer a competitive total rewards package including base salary, commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. Additional details about total compensation and benefits will be provided during the hiring process.

About the team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions — all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.