Vice President, People Group Operations

Duties and Responsibilities

• Lead the team that delivers the front line of People support—responding to inquiries, resolving issues, and ensuring every interaction is timely, accurate, and empathetic.
• Build a service delivery model that is agile, frictionless, and optimized for value, ensuring speed, reliability, and continuous improvement.
• Build and mentor a high-performing operations team, fostering a culture of accountability, innovation, and operational excellence.
• Drive enterprise People analytics and workforce planning to deliver actionable insights to inform talent strategies and business decisions.
• Drive change management and partner with Internal Communications to ensure clear, impactful messaging of People Group initiatives.
• Lead People-related M&A workstreams, including due diligence, risk assessment, and seamless integration of People operations and processes.
• Own and drive the AI and automation strategy in partnership with the VP, HRIS.
• Identify opportunities for automation and process improvement, and lead collaboration on tool selection, process design, documentation, team enablement, and change management to ensure successful adoption and measurable impact.
• Develop global playbooks and frameworks to ensure repeatable, consistent People operations across all regions.
• Establish and maintain a comprehensive knowledge management framework that captures the People Group’s collective expertise—policies, processes, workflows, and FAQs.
• Create structured, reliable knowledge assets to enable AI-driven solutions.
• Design and enforce repeatable, standardized processes that scale globally while accommodating local compliance.
• Ensure Global Governance: Ensure compliance with international employment laws and regulatory requirements by partnering with in-country experts and legal teams.
• Proactively mitigate risk and maintain adherence to global standards across all regions.

Requirements

15+ years of progressive People/HR leadership experience with global operational accountability

Proven experience designing and scaling global processes and programs

Extensive background in automation, process optimization, and AI-driven innovation

Expertise in People analytics and workforce planning

Experience in People-related M&A diligence and integration

Strong program and project management experience, including roadmap ownership

Bachelor’s degree required; Master’s preferred

Qualifications

Required Skills:

• Operational strategy design and execution at a global scale
• AI, automation and process improvement leadership
• Knowledge management development and documentation standards
• People analytics, workforce planning, and data-driven insight generation
• Change management and cross-functional communication
• Compliance and governance across international employment laws
• Ability to build, lead, and develop high-performing global teams

Preferred Skills:

• Forward-looking mindset with active engagement in emerging AI applications for HR
• Demonstrated ability to standardize processes across diverse geographies
• Experience enabling global service delivery models with scalable frameworks
• Advanced strategic thinking in enterprise transformation initiatives

Skills

Operational strategy design and execution at a global scale

AI, automation and process improvement leadership

Knowledge management development and documentation standards

People analytics, workforce planning, and data-driven insight generation

Change management and cross-functional communication

Compliance and governance across international employment laws

Ability to build, lead, and develop high-performing global teams

Forward-looking mindset with active engagement in emerging AI applications for HR

Demonstrated ability to standardize processes across diverse geographies

Experience enabling global service delivery models with scalable frameworks

Advanced strategic thinking in enterprise transformation initiatives