Vice President, People Services

Roles and Responsibilities

Provide executive leadership, strategic direction, and operational oversight for People Services, including the HR Advisor, HR PMO, and HR Service Center teams.

Deliver high-quality HR support through advisory services, project management, service center operations, and disciplined process execution.

Partner with senior HR leaders and executives to understand business priorities, anticipate People Services needs, and align support to enterprise HR strategy.

Build trusted relationships across HR, Legal, Compliance, Technology, and business stakeholder groups to drive alignment, collaboration, and effective delivery of People Services priorities.

Establish service standards, intake processes, escalation protocols, performance measures, and governance routines that improve responsiveness, consistency, transparency, and accountability.

Lead the HR PMO to provide structure, prioritization, governance, and execution discipline for enterprise HR initiatives, operating model changes, process improvements, and transformation efforts.

Optimize HR Advisor and HR Service Center operations to provide consistent, streamlined, and customer-oriented support for team members, leaders, and HR stakeholders.

Advance an AI-enabled People Services strategy by evaluating and implementing automation, workflow, knowledge management, analytics, and self-service solutions that improve efficiency, quality, and stakeholder experience.

Partner with HR Technology, Legal, Compliance, Data Privacy, and Information Security to ensure AI-enabled HR solutions are implemented responsibly, with appropriate governance, controls, risk review, data integrity, privacy safeguards, and change management.

Use service delivery data, people analytics, employee feedback, and AI-enabled insights to identify trends, anticipate needs, improve processes, monitor performance, and inform enterprise HR priorities.

Oversee administration, interpretation, and operational execution of people policies, employment-related processes, and team member records in partnership with HR, Legal, Compliance, and Technology stakeholders.

Serve as a central coordination point for business-as-usual HR activities, enterprise initiatives, service delivery priorities, and cross-functional work requiring HR leadership alignment.

Lead, coach, and develop People Services professionals, reinforcing operational excellence, service mindset, accountability, sound judgment, and leadership capability.

Influence across teams and levels by creating shared understanding, removing barriers, and ensuring solutions are practical, scalable, and aligned to enterprise needs.

Develop and manage the People Services budget, including headcount, operating expenses, vendor support, and service delivery investments.

Stay current on HR best practices and recommend solutions that improve efficiency, service excellence, scalability, and growth readiness.

Requirements

Minimum of 10 years (preferred, 15 years +) of progressive HR leadership experience, including significant experience leading HR operations, shared services, advisory, PMO, or service delivery functions.

Ability to manage sensitive issues, competing priorities, and multiple complex initiatives under tight timelines.

Proven record applying HR expertise to business needs and developing repeatable, scalable processes, systems, or solutions.

Demonstrated experience partnering with senior HR leaders, executives, and cross-functional stakeholders in a complex, matrixed organization.

Exceptional project management, change management, service delivery, governance, and continuous improvement skills.

Demonstrated ability to leverage HR technology, AI-enabled tools, automation, analytics, and digital service delivery to improve efficiency, quality, stakeholder experience, and scalable execution.

Practical understanding of responsible AI use in HR, including data privacy, compliance, bias mitigation, transparency, governance, and adoption.

Strong interpersonal, leadership, and relationship-building skills, with the ability to build trusted partnerships across HR, business, Legal, Compliance, Technology, and executive stakeholder groups.

Executive presence, high integrity, sound judgment, enterprise thinking, emotional intelligence, adaptability, accountability, and credibility with senior leaders and teams.

Able to lead through ambiguity, create clarity, make balanced decisions, and reinforce collaboration, transparency, inclusion, and accountability.

Excellent written, verbal, and presentation skills, with the ability to communicate clearly, concisely, and persuasively.

Able to translate HR strategy into operational plans, scalable processes, service standards, and measurable outcomes that improve the team member, leader, and HR stakeholder experience.