Vice President, People & Business Operations

Role Overview

CreateMe is seeking a Vice President, People & Business Operations to serve as a strategic and operational partner to the company. Reporting directly to our Founder & CEO, this role leads HR, Recruiting, and Business Operations, while acting as a trusted peer and support to the executive team and department leaders.

Responsibilities

• Serve as the strategic and operational People leader, and the HR Business Partner to the business. This includes our largest team, Engineering, led by our Chief Engineer.
• Lead the talent strategy, role development, and end-to-end recruitment
• Build and enhance the overall employee experience, including leading a culture of feedback and development, harmonizing a range of employee personalities
• Lead employee relations, conflict management, and performance management in a fair, consistent, sensitive, and confidential manner
• Complete all HR, benefits, and pay compliance requirements
• Own benefits, payroll, and HR system programs, communications, and technical support alongside our PEO and VP of Finance
• Manage all HR and Recruiting vendors
• Manage all HR and Recruiting systems and data, including our PEO’s HRIS, our ATS, and Compensation and Benefits benchmarking and tooling
• Lead and support all general business operations, including supporting each function leaders’ top priorities and challenges, working to collaboratively achieve and resolve them
• Document meeting notes, and summarize key discussions, decisions, and actions
• Document and update processes
• Own document naming and filing for executive, legal, and contract categories
• Ensure important filings, documentation updates, and office operations, and vendor relationships are executed efficiently
• Co-lead coordination of internal and external events

Required Skills/Abilities

• 12+ years of People and Business Operations experience
• Significant experience in each discipline, and relevant education that supports the role
• Minimum 10 years people management and coaching experience
• Must have experience in fast-moving startup businesses; tech strongly preferred
• Must have experience in manufacturing or other hourly labor environments, including deep knowledge of best labor and management practices with hourly, non-exempt teams and supervisors
• Demonstrated experience as an operational partner to executive leadership and department heads, with a strategic mindset
• Proven ability to juggle multiple tasks and deadlines in a fast-paced environment
• Excellent written and verbal communication skills. Strong ability to present data and observations
• Excellent attention to detail, follow-through, timeliness. Organizational, communication, and documentation skills are critical
• Ability to build your resource toolkit, including appropriate use of AI tools
• Proficiency with Google Suite, MS Office Suite, and Mac or Windows OS

Top Candidate Qualities

• Extremely hard working, conscientious, and tenacious. Appreciation for the fine detail and sensitivity, like a legal partner.
• You have an eagle eye and awareness of the comings and goings of the business, and a strong sense of when to jump in to support and lead cross-functionally.
• You are strong at follow-up, documentation, and coordinating people to get things done.
• High degree of maturity, professionalism, discretion and confidentiality in all matters
• Comfortable with a range between highly strategic impactful work and administrative minutiae (no job too small mentality)
• High emotional intelligence: Enjoys relationship building, crafting organizational communications, negotiation and conflict resolution skills
• Experienced in and comfortable with early startup speed, not letting perfection get in the way of good and complete, and well-calibrated risk assessment and tolerance