Vice President, Operations-Palos Community Hospital

Responsibilities

• Ensures the corporation meets its long-range strategic plan and annual operating goals, including quality objectives.
• Provides oversight to the annual implementation of the strategic plan to ensure quality priorities are established and accomplished.
• Serves as a leader/mentor for all staff, administering timely performance evaluations and fostering a work environment that encourages achievement of professional, technical, and career goals.
• Collaborates with medical and other professional staff in routine evaluation to identify improvement opportunities in quality, financial effectiveness, and other key performance criteria.
• Helps all employees make the connection between NM values, their daily work and patient and customer satisfaction.
• Holds staff accountable for modeling service standards and behaviors.
• Supports ongoing learning and skill development for self and staff; provides coaching and mentoring; assigns stretch goals, cross-training and other opportunities for career development.
• Thinks and acts in ways that support NM strategy, vision and plans.
• Identifies opportunities for new business growth and development, expansion of current services, etc.
• Promotes fiscal accountability.
• Encourages staff and team accountability by involving them in budget preparation, identifying ideas for increasing efficiency, cost savings, developing and growing the business and existing services.
• Maintains budget and business development plans; provides ongoing updates to staff.
• Achieves or exceeds budget and business growth and profitability targets.
• Involves staff in planning and decision-making as appropriate.
• Holds staff accountable for follow-through and results.
• Facilitates change readiness and agility among staff and teams.

Qualifications

• Master’s Degree (i.e., M.B.A., M.H.A., M.P.H. or equivalent business degree) preferred.
• Ten years’ management experience preferred.
• The ideal candidate has developed his/her career within a large, complex hospital system environment, ideally with a teaching/academic mission.
• Demonstrated success in building and managing a “leading edge,” state-of-the-art department, utilizing innovative programs to improve customer services, product quality, procurement efficiency and cost reductions.
• Demonstrated success as a “change agent,” possessing the ability to work effectively with all constituents in order to effect change and impact results.