Vice President, Operations

Key Responsibilities

• Operational Leadership + Excellence
• Operational Execution for All Events
• Delivery Standards and Quality Control
• Client Satisfaction Benchmarks
• Repeatable Yet Flexible Playbooks
• Logistics Timelines and Staffing
• On-Site Operational Execution
• Logistics Leadership
• Vendor Ecosystem Management
• Negotiation of Complex Contracts
• Contingency Planning and Risk Management
• AI Adoption + Operational Innovation
• Implement AI-Driven Workflow Automation
• Leverage Machine Learning and Predictive Analytics
• Improve Budget Forecasting and Resource Allocation
• Event Performance Modeling
• Project Management and Scheduling Optimization
• Real-Time Operations Dashboards
• Pilot and Scale AI Tools
• AI Adoption Within the Operations Org
• Revamp Existing Systems and Workflows
• Scalability + Global Expansion
• Operational Infrastructure for New Markets
• Standardize Tools, Systems, and Workflows Globally
• Regional Flexibility
• Operational Readiness for New Location Launches
• Financial + Performance Management
• Operational Budgets and Cost Controls
• Margin Targets and Profitability Analysis
• KPIs for Delivery Performance
• Resource Utilization and Operational Efficiency
• Continuous Improvement Through Post-Event Retrospectives
• Vendor Management and Contract Management
• Executive + Cross-Functional Leadership
• Core Member of the Management Team
• Agency Strategy and Culture
• EBS Thinking and Client Commitments
• Relationships with Marketing and Creative
• Production Planning Alignment
• Internal Voice of Execution
• Mentorship and Retention of Team

What Success Looks Like

• Flawless Event Delivery
• High Client Satisfaction Scores
• Repeat Business and Referenceability
• Client Retention and Growth
• Growth in Recurring Revenue
• Expanded Scope Across Existing Accounts
• House Account Conversion
• Measurable Productivity Gains and Cost Savings
• Global Growth
• New Location Launches Delivered on Schedule
• Full Operational Maturity
• Team Strength
• Retention, Engagement, and Promotion Velocity

Requirements

• Experience: 10+ Years of Senior Operations Leadership
• AI Fluency: Working Knowledge of AI Tools
• Scale: Proven Track Record Building and Scaling Operations
• Network: Established Relationships with Top-Vendor Partners
• Leadership: Calm, Decisive Leader with Trust and Inspiration
• Mindset: Systems Thinker and Complex Problem Solver
• Communication: Exceptional Communicator with Language Skills