Vice President – Operations

About the role

ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. Employment Source, a mission-focused nonprofit providing services through government contracts nationwide, is seeking an experienced leader to strengthen operational execution, support strategic growth, and advance continuous improvement across the organization. This position serves as a senior operational leader and key driver in translating organizational strategy into effective execution. Working across multiple service lines and locations, this position leads complex operational projects supporting existing contract operations, new business opportunities, and contract startups. The position collaborates closely with contract site leadership, corporate Operations, Business Development, Human Resources, Finance, and subject matter experts to ensure initiatives are effectively planned, coordinated, implemented, and sustained.

Responsibilities

• Program Leadership: Provide strategic and operational leadership across assigned contracts, creating a high-performing environment focused on service excellence, accountability, safety, compliance, customer satisfaction, and continuous improvement.
• Financial and Business Performance: Maintain accountability for the financial performance of assigned contracts, including revenue and expense forecasting, surplus/deficit performance, resource utilization, and achievement of established business objectives. Align staffing, organizational responsibilities, suppliers, and operational resources to maximize contract performance and cost effectiveness.
• Contract Performance and Customer Satisfaction: Maintain a relentless focus on contractual compliance and customer satisfaction, targeting 100% fulfillment of contract requirements and deliverables. Ensure responsive communication with government customers and proactively identify and resolve performance risks. Lead operational improvement initiatives designed to strengthen quality, efficiency, productivity, compliance, and cost control.
• Organizational Integration and Growth: Coordinate effectively across Operations, Business Development, Human Resources, Finance, and other organizational functions. Serve as the primary Operations liaison for new-business proposal development, providing operational expertise, solution development, and onsite support to ensure proposed approaches are practical, competitive, and executable.
• Communication and Accountability: Establish clear expectations for timely, accurate, and professional communication across ServiceSource, customers, partners, suppliers, and contract teams. Ensure required reporting and operational deliverables are completed accurately and on schedule, while maintaining visibility into risks, issues, corrective actions, and performance commitments.
• Business Development Support: Serve as the Operations liaison for proposal development, providing operational expertise, solution content, and coordination with onsite teams to develop practical and executable approaches.

Additional Responsibilities

• Provide input into the development of service strategy, research, and development of new and emerging business.
• Monitor project programmatic and financial performance; implement strategies and actions to modify, maintain, and enhance programmatic outcomes.
• Establish service and quality control standards.
• Review operating reports and direct the resolution of operational programs to ensure minimum cost and prevent operational delays.
• Perform other job-related duties as assigned.

Qualifications

• Bachelor's degree in business management or related technical field preferred. A bachelor's degree can be substituted with extensive government contracting experience.
• A minimum of 10 years of general management experience in an administrative service contracting environment preferred.
• A minimum of 5 years of successfully managing a large portfolio of contracts.
• Experience with government contracting and Military Dining experience preferred.
• Proven leadership and experience in a high volume/fast paced work environment preferred.
• Strong contract management and operations background preferred.
• Successful track record in motivating and managing staff preferred.
• Advanced knowledge of MS Office Suite preferred.
• Government contract management experience preferred.
• Experience working with individuals with disabilities preferred.
• Flexibility to work evenings and weekends when required.

Knowledge, Skills, and Abilities

• An experienced leader with a passion to create opportunities for individuals with disabilities.
• An energetic, forward-thinking, and creative individual with high ethical standards.
• A strong ability to relate to people at all levels of an organization.
• Ability to make effective presentations on complex topics to stakeholder groups.
• Proven experience in high volume/fast paced work environments.
• Demonstrated excellent program and project management skills.
• Highly proficient in Microsoft Office skills, with the ability to become familiar with corporate specific programs and software.
• Exceptional oral/verbal communication skills.
• Proactive in gathering and analyzing data to drive timely, prudent business decisions.
• Ability to read and interpret administration manuals, contract manuals, and corporate policies.
• A strategic visionary with sound technical skills, analytical ability, good judgment, and strong operational focus.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b) Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• Employee Assistance Program, Wellness Program, and Tuition Assistance to help you manage your work and life needs.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.